Goulds Water Technology runs on three tools: the website, ecom and Xylem Solver
Seven parts on the Goulds Water Technology (GWT) product line, the distributor tools and the vertical turbine workflow. This was a hands-on software session, so most of it is "where do I click." Work through the parts in order: two quick checks at the end confirm you've got it. Your progress saves on this device.
Goulds Water Technology: the Xylem brand for building and municipal pumps
- What GWT makes: end-suction centrifugals, e-SV vertical multistage pumps, sump/effluent/sewage pumps and, through the same sales team, vertical turbines. Our Xylem rep covers a multi-state territory, and Rhino sells GWT into Utah municipal water.
- Where the specs live: on xylem.com, open the Goulds Water Technology brand pages, pick the product, then the brochure, manual, parts list and technical document. Selection software gives you a basic curve; the technical document is where you confirm temperatures, seal options, materials, flange sizes, dimensions and NSF compliance.
- Nameplates: to look up parts, use the pump end model number from the pump nameplate, not the motor nameplate. Service techs get this wrong most often.
- Wastewater line: sump, effluent and sewage pumps up to 40 hp and 4″ discharge, all built and tested in Auburn.
In the recording: introductions from about 0:04, the Goulds website 4:50, technical documents 7:00, the wastewater line 11:00.
Stock, parts, model numbers and order status in one place
ecom (ecom.xyleminc.com) is the Xylem Applied Water Systems distributor-only site. Each person signs up for their own account and waits for approval. Once you're in, you get price books, availability, bills of materials, model-number guides, product news and order status. Open each tool below. Green dots show the ones you've read.
Product AvailabilityIs it in stock, and how long if not?
BOM / Product StructureFinding the right replacement part
Enter the pump-end model from the nameplate and open BOM / Product Structure to see every part, with part numbers and quantities. From there you can check availability on an individual part such as a mechanical seal or a casing kit. Seals and kits are ordered by their own part numbers, so get the number from the BOM rather than guessing.
- Motors: replacement motors must meet the DOE energy-efficiency rules, so expect premium-efficient motors on current part numbers.
- Avoid wrong orders: the nameplate plus the BOM is how you prevent ordering the wrong part.
Model-number guidesBuilding an e-SV model number
ecom has the model-number construction guides. For the e-SV vertical multistage, the code spells out the size, stages, seal material (for example 0 = carbon/SiC/Viton, standard), pole and hertz, motor frame and special configurations. Use the guide to decode a nameplate or build a code for an order.
Order StatusTracking an order, and talking to customer service
- Search by order number, PO or part number. Orders show which plant they ship from, for example Auburn, New York or Lubbock, Texas.
- When you contact customer service, give them the order number and our PO. Job names mean nothing to them.
Also on ecomNews, literature, testing and training
- Product news: price increases and product changes are announced here first. Check it before you reuse an old quote.
- Available literature: price books and, for turbines, repair parts price books (see Part 5).
- Links to the selection tools: Xylem Solver, Xylem Online turbine selection and CAD files (SolidWorks and other formats).
- Factory school: the Goulds Water Technology Factory School posts its schedule on xylem.com.
Factory testing: what Auburn can and can't do
In the recording: ecom sign-up from about 14:00, model numbers 16:00, availability 19:00, BOM 20:00, product news and factory school 25:00, order status 27:00, literature and testing 30:00, list pricing 36:00. More on parts and BOMs from 51:00, and order tracking 58:00.
From a duty point to a customer-ready proposal
Xylem Solver (solver.xylem.com) is the selection software for the GWT centrifugal and multistage lines. You can search by application, product type or duty point, or use Replace to match another brand's pump. It gives you curves (flow, head, power, efficiency, NPSH), motor data, dimensional drawings and technical documents.
Set up your profile first
A selection, step by step
- Search: enter flow and head (the class example was 150 gpm at 60 ft), single pump, 60 Hz. Narrow it by product series or type.
- Compare: tick two or three results and compare curves and efficiency side by side. In the example, a 3,500 rpm and a 1,750 rpm pump both made the point at different efficiencies.
- Open the curve: check where the duty point sits on the curve and which impeller trim it needs.
- VFD curves: add speeds to show how the pump performs on a drive.
- Save it to a project: give it a clear title (job, city or engineer) so you and others can find it later.
- Generate the proposal: Solver builds a Word document with a cover letter, data sheets and parts breakdown for the customer or engineer. You can adjust the customer multiplier before you print it.
In the recording: Solver profile from about 38:00, searching 39:00, comparing results 41:00, VFD curves 45:00, saving projects and proposals 46:00.
Selecting and configuring a turbine
Vertical turbines are selected in Xylem's turbine selector (reached from ecom as Xylem Online) and quoted in the Xylem sales portal. Four main types:
| Type | What it is | Typical use |
|---|---|---|
| VIC | Canned lineshaft turbine | Closed-loop boosting, municipal water, booster systems |
| DWT | Deep well lineshaft turbine | Deep-set wells: irrigation, municipal supply, dewatering |
| VIS | Submersible vertical turbine | Deep-set wells with the motor down hole |
| VIT | Short set lineshaft turbine | Wet pits and open sumps, usually under about 50 ft: booster, cooling tower, flood control |
Search criteria that matter
- Test acceptance grade (ANSI/HI 14.6): manufacturer's standard vs. the industry 2B grade. Some municipal specs call for grade 1U, which allows no shortfall below the duty point. Read the spec and set the grade before you search.
- Multiple duty points: add every point the engineer lists, not just the design point.
- Non-overloading horsepower is the default: the motor is sized so it won't overload anywhere on the curve.
- Efficiency and BEP filters narrow the results to selections near best efficiency.
Getting to a competitive selection
Efficiency vs. price: a competitor's selection that's a point more efficient can cost far more up front. Work out the payback before you assume the more efficient pump wins. In the class example, the payback ran to many years.
The configurator: work left to right
- Fill in the tabs in order: basic configuration, bowl, column, head, driver, coating/testing/other, then performance and drawings.
- Critical dimensions: enter the specified sump depth (class example: 10 ft) and pumping level (1–2 ft). The tool shows the minimum recommended sump depth.
- Heads: use fabricated heads on municipal projects rather than ductile iron.
- Motors: pick the motor brand and options, for example US Motors with inverter duty for VFD service.
- Review the estimated lead time and the bill of materials before you save.
In the recording: turbine types from about 1:04:00, search criteria 1:05:00, results and sizing 1:10:00, the configurator 1:14:00.
Keep quotes findable, and get turbine parts from the serial number
Managing quotes
- Quotes aren't shared automatically. Each user's quotes are their own unless you use the Share button on that job. (Our setup doesn't include the multi-user view.)
- Name them clearly: project, city and stage, for example "engineer budget." Delete practice and training quotes so the list stays clean.
- Revise, don't restart: open a saved quote and use Revise to change column size or other options without starting over.
- Reprice old quotes: after a price increase, use Reprice on the saved quote to bring it up to current pricing before you resend it.
Turbine repair parts
- Nameplate lookups don't work for vertical turbines. Send the turbine's serial number to Goulds customer service to get its bill of materials.
- Repair parts price books by bowl size are on ecom under available literature.
- Watch for old rebuilds: turbines that have been rebuilt by other shops over the decades may have modified or non-original parts. Confirm what's actually in the well before ordering.
- Email subject lines: use the serial number or order number, not the customer's name.
In the recording: Xylem Online and saved quotes from about 1:01:00, saving, revising and repricing 1:20:00, turbine repair parts and price books 1:27:00.
Where do you go for that?
Eight real requests. Pick the right tool. Score 6 or more to pass.
Ten questions to finish
Score 8 or more to pass.
Watch the full session recording1 hour 39 minutes · the session this training is based on (rhinopumps.com sign-in)
Built from the session recording, its meeting notes and the screens shown in the session. Chapter times are approximate. Confirm specifications, lead times, test options and pricing with Xylem before quoting.