Both are real Rhino jobs. Read each one, decide what went wrong, then open the lesson.
Story 1 · The "perfect match"
It looked just like the old pump
The rep thought they had a perfect match. Optically, the new pump looked similar to the old one, and some of the dimensions were close.
In reality it didn't even meet the "near direct" standard. 3 of the 6 dimensions were different, and the existing piping couldn't be modified. There was no physical space in the piping system for it to work.
The rep then had to find a true direct replacement. It wasn't the same product number: it was a different pump with the same dimensions and bolt pattern.
The lesson
Looking similar and "close" dimensions aren't a match. Measure every dimension and compare them all. And when the exact pump can't be found, search the specs of other products for one that matches.
Story 2 · Same type, same duty points
A split case is a split case, right?
A rep sized a split case pump on duty points alone and picked the same type of pump, assuming "same type, same duty points" meant the two were interchangeable.
Later we found the suction and discharge diameters were different, and so was the flange-to-flange overall length. We didn't have all the information on the old pump and didn't find out until later.
True detailed it. It needed major accommodations: center to shaft, height, piping, spools, a riser, and a coupling guard.
The lesson
If everything you can see is off, there's a good chance the deeper things are off too: piping, skid, pedestal, everything. For a major difference, build a rough model and confirm it can be done before the PO, then do the detailed work after. Make sure you know every difference exactly.